Shipping policy

Get Squishy Co. is operated by Curl Verve LLC. We fulfill orders from a U.S.-based warehouse.

Shipping Destinations

We ship to eligible addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

Order Processing

We typically process orders within 3–5 business days after the order is placed and payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Processing for orders placed on weekends or holidays generally begins on the next business day.

Processing may take longer during holidays, sales, product launches, or periods of high order volume.

Shipping Methods and Transit Times

After shipment, standard delivery typically takes 3–7 business days. This transit estimate is in addition to the order processing time.

Standard orders generally ship via USPS Ground Advantage or a comparable service. The carrier and service may vary by destination, package size, weight, and availability. Delivery times are estimates and may be affected by severe weather, holidays, or carrier disruptions.

Shipping Fees

The shipping fee for your order is shown at checkout before you place your order. If more than one shipping option is available, you can review the applicable fees at checkout.

Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information when available. The carrier may need time to post the first tracking update. Delivery estimates and tracking events may change while your package is in transit.

Shipping Address and Corrections

Please check your name, street address, apartment or unit number, city, state, and ZIP code before placing your order. If you notice an error, email hello@getsquishyco.com as soon as possible with your order number and the correction.

We will make reasonable efforts to update the address if your order has not yet been processed or shipped. We cannot guarantee an address change after an order is placed.

Delayed, Lost, or Missing Packages

If your package is significantly delayed, tracking has stopped updating, or you believe the package was lost in transit, email hello@getsquishyco.com with your order number and tracking number, if available.

We will review the tracking information with you. We may ask you to confirm the shipping address or provide information needed for a carrier investigation. When appropriate, we will contact the carrier to determine the next steps.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, check your mailbox, parcel locker, delivery entrance, and any secure location where the carrier may have left it. If applicable, check with household members, neighbors, or your building’s reception desk or mailroom.

If you still cannot locate the package, email hello@getsquishyco.com with your order number and tracking information so we can help review the delivery.

Packages Returned to Sender

If the carrier returns a package because of an incorrect or incomplete address, refusal of delivery, or failure to collect it, email hello@getsquishyco.com with your order number. We will review the circumstances and explain the available next steps. Additional shipping charges may apply if the order needs to be shipped again.

Returns and Return Shipping

To request a return or refund, email hello@getsquishyco.com within 30 calendar days of delivery. Customer support must review and approve each request before we process it. Do not send any item back until you receive written authorization. If a return is required, we will email you the instructions and the applicable return address.

Customers pay return shipping costs for change-of-mind returns. If an item arrives damaged or defective, or if we send the wrong item, Get Squishy Co. covers the return shipping costs after customer support reviews and approves the return. For full details, please see our Return and Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, email Get Squishy Co. at hello@getsquishyco.com. For an existing order, please include your order number.

Get Squishy Co.
Email: hello@getsquishyco.com
Website: getsquishyco.com