Shipping policy

Last updated: September 18, 2026

Thank you for shopping with Get Squishy Co. We currently ship orders from within the United States.

This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, free shipping eligibility, tracking, and procedures for shipping-related issues.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after an order is placed and payment is successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During holidays, sales, product launches, or periods of unusually high order volume, processing times may be longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING AREA

We currently ship only to eligible addresses within the 48 contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

We reserve the right to update our available shipping destinations at any time.

SHIPPING METHODS

Standard orders are generally shipped using USPS Ground Advantage or another comparable shipping service, depending on the destination, package size, package weight, shipping cost, and carrier availability.

The specific carrier or shipping service used for an order may vary.

ESTIMATED DELIVERY TIME

After your order has been processed and shipped, standard delivery typically takes approximately 2–5 business days within the 48 contiguous United States.

For most orders, please allow approximately:

Order Processing: 1–2 business days
Estimated Transit Time After Shipment: 2–5 business days
Estimated Total Time: approximately 3–7 business days after the order is placed.

These delivery times are estimates only and are not guaranteed.

Delivery estimates do not include weekends, federal holidays, severe weather, carrier disruptions, peak holiday periods, natural disasters, transportation disruptions, or other circumstances outside our reasonable control.

FREE SHIPPING

We offer FREE standard shipping on eligible orders of $49 or more within the 48 contiguous United States.

The $49 free-shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes, unless otherwise stated as part of a promotion.

Orders under $49 will be charged the applicable shipping rate displayed at checkout.

Free shipping applies to standard shipping only.

If expedited or other optional shipping services are offered, additional shipping charges may apply.

ORDER TRACKING

When tracking information is available, it will be provided in your shipping confirmation email.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

Tracking information, delivery estimates, and tracking events displayed by the shipping carrier are controlled by the carrier and may change while your package is in transit.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

If you notice an error in your shipping address after placing your order, contact us as soon as possible at:

hello@getsquishyco.com

We will make reasonable efforts to update your shipping information if your order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed after an order has been placed.

To the fullest extent permitted by applicable law, Get Squishy Co. is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

SHIPPING DELAYS

Delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.

Shipping carriers may experience delays due to severe weather, natural disasters, transportation disruptions, peak holiday periods, operational issues, or other circumstances outside our reasonable control.

If your package appears to be significantly delayed, please contact us at hello@getsquishyco.com with your order number.

We will assist you in reviewing the available tracking information and, when appropriate, help determine the next steps with the shipping carrier.

LOST OR MISSING PACKAGES

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at:

hello@getsquishyco.com

Please include your order number and any relevant information regarding the shipment.

We may ask you to confirm your shipping address before investigating the issue.

Where appropriate, we may contact the shipping carrier or ask you to cooperate with a carrier investigation.

Lost-package claims and resolutions may be subject to applicable carrier procedures and policies.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

around your delivery location;
your mailbox or parcel locker;
with household members;
with neighbors;
your building reception, front desk, or mailroom, if applicable;
any other secure location where the carrier may have left the package.

Please also allow a reasonable amount of time, as carrier tracking information may occasionally update before the recipient locates the package.

If you are still unable to locate your package, contact us at hello@getsquishyco.com with your order number and tracking information.

We will assist you in reviewing the available delivery information and determining appropriate next steps.

RETURNED PACKAGES

If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, please contact us.

Additional shipping charges may apply if the order needs to be shipped again.

We will review the circumstances and provide the appropriate next steps.

RETURNS AND RETURN AUTHORIZATION

Do not send any product back without contacting us first.

Before returning any product, you must first contact us at:

hello@getsquishyco.com

Please provide:

your order number;
the reason for the return; and
clear photos showing the product and its current condition.

We may request additional photos or information when reasonably necessary to review your return request.

For change-of-mind returns, the product must be in substantially the same condition as received and must not show excessive use, intentional damage, unauthorized alteration, contamination, or missing essential components.

Your return request must be reviewed and approved before you send the product back.

If your return request is approved, we will provide the applicable return instructions and return shipping address by email.

Returns sent without prior authorization may not be accepted.

Do not send returns to our registered agent address.

Our registered agent address is not a customer return location and should not be used for product returns.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at hello@getsquishyco.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos showing the product and the problem.

We will review the information provided and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, return, or other available remedy.

Do not return a damaged, defective, or incorrect product before receiving instructions from us.

CHANGE-OF-MIND RETURNS

For returns that are not related to a damaged, defective, or incorrect product, customers must first request return authorization by emailing hello@getsquishyco.com.

The product must meet the eligibility requirements stated in our Return & Refund Policy.

Customers are responsible for return shipping costs for eligible change-of-mind returns unless otherwise stated by Get Squishy Co. or required by applicable law.

We reserve the right to inspect returned merchandise before issuing a refund.