Refund policy
Get Squishy Co. is operated by Curl Verve LLC.
How to Request a Return or Refund
To request a return or refund, email our customer support team at hello@getsquishyco.com within 30 calendar days of delivery. Include your order number, the item you are contacting us about, and the reason for your request.
Customer support must review and approve every return or refund request before we process it. Do not send any item back until you receive written authorization from us. If a return is required, we will email you the return instructions and the applicable return address. Returns sent without prior written authorization may not be accepted.
Return Eligibility
To be eligible for a return, the item must be in substantially the same condition as when you received it and include the original packaging and accessories, if applicable.
Items that are excessively used, intentionally damaged, altered, contaminated, or missing essential components may not be eligible for return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive the wrong item, email hello@getsquishyco.com as soon as possible. Include your order number, a description of the issue, and clear photos showing the problem so we can review your request.
If we confirm that the item arrived damaged or defective, or that we sent the wrong item, we will work with you on an appropriate resolution, which may include a replacement or a refund.
Return Shipping
If you return an item because you changed your mind, have a different preference, or for another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping costs.
If an item arrives damaged or defective, or if we send you the wrong item, Get Squishy Co. will cover the return shipping costs after customer support reviews and approves the return. Please wait for our written authorization and shipping instructions before sending the item back.
Refunds
We issue approved refunds to the original payment method. If a return is required, we will notify you of the outcome after we receive and inspect the item. We will then issue any approved refund. Your bank or credit card provider may need additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.
Order Cancellations
You may cancel an order within 24 hours of purchase if it has not already been processed or shipped. To request a cancellation, email hello@getsquishyco.com with your order number.
Once an order has shipped, it can no longer be canceled. You may request a return after delivery in accordance with this policy.
Non-Returnable Items
For hygiene and safety reasons, products that have been significantly used, contaminated, intentionally damaged, or altered after delivery may not qualify for return.
Gift cards, if offered, are non-returnable and non-refundable except where required by law.
Exchanges
If you would like a different product, email hello@getsquishyco.com. Depending on availability and the circumstances, we may offer an exchange or ask you to return the original item and place a new order. Please wait for written authorization before sending the original item back.
Contact Us
For questions about a return, refund, damaged item, exchange, or cancellation, contact Get Squishy Co. at hello@getsquishyco.com.
Get Squishy Co.
Email: hello@getsquishyco.com
Website: getsquishyco.com