Refund policy

Get Squishy Return & Refund Policy

We want you to be happy with your Get Squishy purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be in substantially the same condition as when you received it and include the original packaging and accessories, if applicable.

Items that are excessively used, intentionally damaged, altered, contaminated, or missing essential components may not be eligible for a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible. Please include your order number and photos showing the issue so we can review your request.

If we determine that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

For returns due to a change of mind, preference, or other reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

If the return is due to an item arriving damaged, defective, or incorrect, Get Squishy will cover reasonable return shipping costs when a return is required.

Please contact us before sending a return. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or the product arrived damaged or defective.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped.

If your order has already been shipped, it can no longer be canceled. You may request a return after receiving the order in accordance with this Return & Refund Policy.

Non-Returnable Items

For hygiene and safety reasons, products that have been significantly used, contaminated, intentionally damaged, or altered after delivery may not qualify for return.

Gift cards, if offered, are non-returnable and non-refundable except where required by law.

Exchanges

If you would like a different product, please contact us. Depending on availability and the circumstances, we may offer an exchange or ask you to return the original item and place a new order.

Contact Us

If you have questions about a return, refund, damaged item, or cancellation, please contact us at:

Get Squishy Co.
Email: hello@getsquishyco.com
Website: getsquishyco.com